Refund Policy

Effective Date: April 2, 2026

At Olsiva, customer satisfaction matters. If you are not satisfied with your purchase, we offer a straightforward refund process.

Eligibility for Refunds

• Requests must be made within 14 days of delivery
• Items must be unused and in original packaging
• Proof of purchase is required

Non-Refundable Items

• Opened or used products
• Items damaged due to misuse
• Clearance or final sale items

Refund Process

To initiate a refund, contact support@olsiva.com with your order details. Once approved, you will receive instructions on how to return the item.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Refund Timeline

Once we receive and inspect your return, refunds will be processed within 5–10 business days to the original payment method.

Exchanges

We may offer exchanges for defective or damaged items. Contact support@olsiva.com for assistance.