Overview
At Olsiva, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we offer a straightforward refund policy to ensure your peace of mind.
Eligibility for Refunds
To be eligible for a refund:
- The product must be unused and in its original packaging.
- The return request must be made within 30 days of purchase.
- Proof of purchase is required.
Non-Refundable Items
Certain items are non-refundable:
- Gift cards
- Sale or clearance items
- Products marked as non-returnable
Return Process
- Initiate Return: Contact our customer service team at support@olsiva.com to request a Return Merchandise Authorization (RMA) number.
- Prepare Package: Securely package the item, including the RMA number and proof of purchase.
- Ship Item: Send the package to the address provided by our team. Customers are responsible for return shipping costs.
Inspection and Refund
Upon receiving your return, we will inspect the item and notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7-10 business days.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 7 days of delivery. We will arrange for a replacement or refund at no additional cost to you.
Late or Missing Refunds
If you haven’t received a refund within the expected timeframe:
- Check your bank account
- Contact your credit card company
- Contact your bank
If the issue persists, please reach out to us at support@olsiva.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product, contact us at support@olsiva.com.
Contact Us
For any questions regarding returns or refunds, please contact:
Olsiva Customer Service
Email: support@olsiva.com
